Voices of Travel: Joseph Adamo talks change, technology and more

If you ask Joseph Adamo, Chief Sales & Marketing Officer, Transat & President, Transat Distribution Canada (TDC) what the biggest change he’s seen during his time in the industry, he’ll tell you that it has been technology.

Adamo observes that while technology can be “unsettling,” for some people at times, he explains that “by and large it has made us a better and more efficient industry.”

He continues: “I think it leads to better customer experience outcomes. I think it allows all of us to work smarter. Hopefully, more efficiently and hopefully, more profitably.”

There’s lots more in this week’s episode as Joseph Adamo writes the next chapter in Voices of Travel.

To watch, just click the button below.