No Trouble On The Tracks

Despite conflicting reports, travel agents can book Rocky Mountaineer’s Canadian Resident offer, but to do that they have to book it through the rail company’s call centre.

Nicole Ford, director, communications & stakeholder relations for Rocky Mountaineer confirmed that to Press Today, following industry reaction to an article that appeared in the Globe & Mail indicating that the offer had to be booked directly with Rocky Mountaineer and that bookings through travel agents were not eligible.

“I appreciate you reaching out to clarify,” Ford told PT, continuing: “Travel agents are valued partners. Our call centre is experiencing higher than usual wait times, but we are prioritizing 2021 bookings.”

And she made it clear: “If an agent is looking to book a client with this offer, they can do so by calling one of our in-house vacation consultants.”

Ford added that the Canadian Resident offer can also be combined with the Fairmont offer on eligible bookings.

For more on either of those offers, go to https://www.rockymountaineer.com/promotions/canadian-resident-offer or https://www.rockymountaineer.com/rocky-mountaineer-and-fairmont-special-offer.