TICO issues advice on Canada Jetlines shutdown

The Travel Industry Council of Ontario (TICO) has issued an advisory on the shutdown of Canada Jetlines.

On Aug. 15, the carrier announced it was temporarily ceasing operations and TICO advises that it is now in the process of obtaining additional information related to Canada Jetlines and their reported plans to enter creditor protection.

TICO said that: “As soon as we have additional information, it will be shared on TICO’s website, including potential eligibility for claims under the Ontario Travel Industry Compensation Fund (Compensation Fund).”

However, it did provide general guidelines about potential eligibility for the Compensation Fund as follows:

Air only bookings:

• Consumers who purchased airfare only through a TICO registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund. More information will be provided as it’s available.
• Consumers who purchased airfare only directly from Canada Jetlines or through a travel agency/booking website outside of Ontario are NOT eligible for reimbursement through the Compensation Fund.

Vacation package bookings:

• Consumers and travel advisors who booked Canada Jetlines Vacations packages (air and accommodation) can call 647-236-3917 for refund information. Please note, this phone number is unable to support air-only passengers.
• Consumers who purchased a vacation package directly from Canada Jetlines Vacations or through a TICO registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund. More information will be provided as it’s available.
• Consumers who purchased a vacation package through a travel agency/booking website outside of Ontario are NOT eligible for reimbursement through the Compensation Fund.

For more, go to www.tico.ca