Sunwing cancels all southbound flights from YYZ

Sunwing Airlines has made the necessary decision to cancel all southbound flights that will be departing from Toronto Pearson International Airport on Feb. 20.

This decision was made to prioritize the safe return of customers currently delayed in destinations due to recent weather disruptions, crew availability constraints and extremely limited hotel capacity.

All affected customers will receive a full refund to their original form of payment within 21 business days, with no further action required. This difficult but essential operational decision allows us to redirect our resources toward bringing delayed customers home as quickly and safely as possible.

“We understand this decision impacts our customers’ vacation plans and sincerely apologize for the disruption. Our team continues to work diligently to minimize further impact on our operations and support affected passengers,” Sunwing said in a statement.

Options for customers

Customers with departure dates originally scheduled during this period may choose to travel on the rescheduled Sunwing flight. Travellers should be reminded to sign up for flight alerts and check their flight status prior to departing home and allow extra time for travel to the airport.

Customers may make a one-time change to their departure date to commence travel on or before June 20, 2025. The change fee will be waived, however, if the change involves a higher holiday price, the higher amount will be applicable. A cash refund will not be offered if the price is lower, and the customer will receive a travel voucher for the price difference (valid for one year, have no cash value and are non-refundable and non-transferable). Changes to travel dates after June 20, 2025, will incur standard fees and system rates will apply. Customers calling into the Sales Centre are advised that wait times may be longer due to the high volume of calls at this time.

Customers with Sunwing Airlines flights scheduled to depart between February 13-19, 2025, that have experienced flight delays of more than 24 hours, may cancel with a full refund in the form of a Sunwing Vacations travel voucher with a one-year validity. Customers can cancel in Manage My Booking on Sunwing.ca, and a voucher will be processed within 7-10 business days. No further action is required. If a customer has booked with their travel advisor, the travel advisor can cancel on their behalf in their booking system, and Sunwing will process the voucher in 7-10 business days, with no further action required.

Customers with group bookings should connect with their Groups Coordinator or travel advisor who managed the booking for any changes or cancellations to their travel plans.