Aeromexico is winging its way to recovery

Aeromexico’s Senior VP Global Sales, Giancarlo Mulinelli chats with Canadian Travel Press this week about how things are shaping up for the carrier as it rebuilds its network and prepares for the winter season.

Canadian Travel Press: Is Aeromexico’s route fully operational now, including your Canadian network? How full are your flights now and do you think there is resistance among the public to travelling by air right now?

Giancarlo Mulinelli

Giancarlo Mulinelli: In Canada for September we added an additional weekly frequency compared to August from Montreal, Toronto, and Vancouver to Mexico City for a total of three weekly flights. That is the equivalent to 2,880 seats per week between the two countries.

For the rest of our international operations, we are currently flying to Asia, Europe, the United States, the Dominican Republic, Ecuador and Brazil, as well as 25 destinations within Mexico, such as Acapulco, Cancun, Puerto Vallarta, Los Cabos, Merida, Campeche, Guadalajara, and Monterrey. This month we have a 75 percent recovery of our domestic network compared to the same month in 2019.

Regarding the public confidence to travel, there may be hesitation to travel until there is a vaccine, although Aero-mexico is prepared with strong protocols with our Health and Sanitization Management System (HSMS), to guarantee the safety of our clients and staff members.

CTP: What measures has Aeromexico taken to keep its passengers safe?

Mulinelli: At Aeromexico we want our clients to feel safe travelling with us, for this reason we created a Health and Sanitization Management System (HSMS) to protect our clients and staff members throughout the operation. The system is very comprehensive because it encompasses health and hygiene processes before, during and after the flight, such as questionnaires for passengers, documentation and boarding without physical contact, use of medical masks and face masks at all times, temperature scaning for all passengers, aircraft sanitation and HEPA filters which provides clean and particle-free air by eliminating 99.9 percent of viruses, bacteria and funguses.

If our clients have a connection in Mexico City, they can feel safe due to the airport measures inplace such as; medical evaluation, antibacterial gel in every counter, each counter with distance separation, temperature scan, protocols to identify possible COVID cases, as well asstaff members’ processes in place to protect and ensure a safe travel experience in the Mexico aiport.

CTP: Mexico is most popular with Canadians during winter. What kind of a winter are you expecting?

Mulinelli: We are confident that the Canadian tourism industry will continue to gradually recover over the peak winter season and with the protocols and measures that we implement daily at Aeromexico, our clients will be able to travel with confidence when they do decide
to enjoy Mexico again.

Currently most hotels have a limited capacity of 30 percent occupancy. We hope that soon this percentage can increase and our clients will enjoy Mexico again with all it has to offer. Today, we have 22 international destinations and 40 national destinations offering the best connectivity within Mexico.