The Venetian Las Vegas has launched one of the hospitality industry’s first Facebook Messenger direct booking channels, offering agents and guests the opportunity to book directly and securely through social messaging.
The Venetian’s direct social booking channel represents the first step for the brand in reducing interface friction, enabling guests to stay within their platform of choice as they gather information, ask questions and transact with the brand. The Venetian’s direct booking channel provides guests with real-time rates for desired dates, details on resort amenities and also suggests relevant activities and offerings.
The app is designed to “evolve through interaction, constantly creating a more seamless guest experience over time.”