Air Transat partners with Plusgrade to enhance customer journey
Plusgrade, a provider of ancillary revenue solutions for the travel industry, has partnered with Air Transat to enhance their passengers’ journey.
Plusgrade will power a new product that allows Air Transat passengers to purchase an upgrade to Club Class and enjoy maximum comfort in an exclusive cabin, gourmet meals and priority airport services.
Air Transat Economy Class ticket holders now have multiple opportunities to upgrade to the exclusive experience of Club Class. On eligible flights, passengers can place a bid for a Club Class upgrade up to 26 hours before departure. Additionally, passengers can also opt for an instant upgrade during online check-in, available 24 hours prior to departure.
“Airlines are increasingly looking for innovative ways to upgrade the traveller experience while boosting ancillary revenues,” said Ken Harris, Founder and CEO of Plusgrade. “We are thrilled to partner with Air Transat and integrate seamlessly into their customer journey. Together, we will drive great experiences for their travellers.”
How Plusgrade works
Plusgrade’s integration of the upgrade product is fast and easy.
It’s built to ensure there’s no impact to the passenger check-in journey while allowing Air Transat to merchandise available inventory within a responsive, dynamic platform.
“We’re thrilled to join forces with Plusgrade to bring turnkey solutions to our valued passengers,” said Michele Barre, chief revenue officer, Air Transat. “We believe that travel should be comfortable and memorable, and this partnership allows us to deliver enhanced experiences that will delight our customers before their journey even begins.”
