ACV unveils new updates to suite of self-serve tools
Air Canada Vacations has made several updates to its self-service travel tools, aimed at providing travel agents and customers with added flexibility and convenience post-booking.
In a bid to offer greater flexibility, travel agents can now add Air Canada Vacations’ Travel Protection CareFree and CareFlex up to 48 hours after the booking date. Private transfers can also be included post-booking. Las Vegas excursions and activities, private transfers (when/if available), Club Mobay Lounge at Sangsters International Airport, Montego Bay, Jamaica, a round
of golf at The Westing Reserve Conchal in Liberia, Costa Rica, and even meal plans (when/if available) are just some of the exciting additions that can be added after the initial booking.
Enhanced tools for cruise bookings
To help agents save time, Air Canada Vacations has also enhanced its self-serve tools for cruise bookings made online, GDS and its call centre. These enhancements include the ability to view and print bookings and e-documents, add payments, including Future Travel Credits, on reservations with options or a final payment, seat selections, and Aeroplan number.
“These enhancements underscore our unwavering commitment to innovation and responsiveness to the needs of our valued travel partners,” said Nino Montagnese, vice-president at Air Canada Vacations. Through the continuous refinement of our self-service tools, Air Canada Vacations aims to enhance the booking experience for both travel agents and customers alike, ensuring a
seamless and stress-free travel planning process.”
The additional tools are easily accessible through Air Canada Vacations’ website and all external distribution channels, including Sirev, Galileo Vacations, and Sabre Vacations through TripBook. Moreover, customers now have the ability to access their reservations directly online and modify certain elements of their booking via the Manage Your Booking page on aircanadavacations.com.
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