AC Suspends Venezuela Service

Air Canada says that due to ongoing civil unrest in Venezuela, it can no longer ensure the safety of its operation and, as a result, has suspended flights to Caracas until further notice.

The carrier reports that its last flight departed Toronto on March 15 and Caracas on March 16.

Customers holding tickets to or from Caracas and who have not commenced their travel may obtain refunds. Customers who have commenced their travel may be re-booked at no additional charge on other airlines or obtain a refund of the unused portion of their ticket. Customers who purchased their tickets through travel agents should contact their travel agent for assistance.

Air Canada’s reservations and ticketing office in Caracas remains open to assist customers who booked directly with Air Canada in Venezuela. To contact Air Canada in Venezuela, visit http://www.aircanada.com for further information.

AC said it will continue to monitor the situation and will evaluate the re-introduction of flights with the objective of resuming operations on the route once Air Canada is satisfied that the situation in Venezuela has stabilized.

Prior to the suspension of flights, Air Canada was operating three return flights weekly between Toronto and Caracas. As no flights were scheduled on March 17 in either direction, the first cancelled flights are the departure from Toronto to Caracas on the evening of March 18, and the departure from Caracas to Toronto on the morning of March 19.